This Privacy Policy describes how Lumo Electric LLC (“Lumo Electric,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from lumoelectric.com (the “Site”).

By using our Site, you consent to the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

A. Information You Provide Directly

When you interact with the Site, we may collect:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed by third-party payment providers)
• Account or order information
• Communications sent to us (emails, support requests)
• Waitlist or newsletter sign-ups

B. Automatically Collected Information

When you browse the Site, we automatically collect certain information, including:

• IP address
• Browser type and device information
• Operating system
• Time zone
• Pages visited and referring URLs
• Interaction data (clicks, scrolls, session duration)

This data is collected using cookies, pixels, log files, and similar technologies.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

• Process and fulfill orders and pre-orders
• Communicate order updates, delays, and product information
• Manage waitlists and early access programs
• Provide customer support
• Improve our website, products, and marketing
• Detect and prevent fraud or abuse
• Comply with legal and regulatory obligations

We may also use anonymized or aggregated data for analytics and business insights.

3. PRE-ORDERS & COMMUNICATIONS

If you place a pre-order or join a waitlist, we may contact you regarding:

• Estimated delivery timelines
• Changes to product specifications
• Payment confirmations or adjustments
• Launch announcements or availability updates

You may opt out of marketing emails at any time, but transactional emails will still be sent.

4. SHARING PERSONAL INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties, including:

• Payment processors (e.g., Shopify Payments, Stripe, PayPal)
• Shipping and fulfillment partners
• Email and SMS providers
• Analytics providers (e.g., Google Analytics, Meta Pixel)
• IT and hosting providers

These partners are authorized to use your information only as necessary to perform services on our behalf.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable core site functionality
• Remember preferences
• Analyze traffic and performance
• Support advertising and retargeting efforts

You may disable cookies through your browser settings, but some Site features may not function properly.

6. BEHAVIORAL ADVERTISING

We may use your information to provide targeted advertising or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by visiting:

• https://www.google.com/settings/ads
• https://www.facebook.com/settings/?tab=ads

7. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill orders and services
• Maintain business records
• Comply with legal and tax obligations
• Resolve disputes

When no longer required, data is securely deleted or anonymized.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

9. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have the right to:

• Request access to personal data we hold about you
• Request deletion of personal data
• Request information about data usage

To exercise these rights, contact:
support@lumoelectric.com

10. CALIFORNIA PROP 65 NOTICE

Some products sold by Lumo Electric LLC may contain chemicals known to the State of California to cause cancer or reproductive harm.

⚠️ WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov

This warning is provided to comply with California law.

11. CHILDREN’S PRIVACY

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. INTERNATIONAL USERS

If you access the Site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in practices, technologies, or legal requirements. Updates will be posted on this page with a revised date.

14. CONTACT INFORMATION

For privacy-related questions or requests:

Lumo Electric LLC
Email: support@lumoelectric.com
Website: lumoelectric.com